How do l download the App?
To download the App go to Play store for all gadgets using the android OS and App store for those using Apple gadgets. Type the correct name of the App and click install.
I can’t find the App on App store and Play store.
Please ensure you are using the correct name to search on the relevant platform.
What is a push notification?
A push notification is used to give your device updates in real time as information and updates are done on your App.
Can I share app information with my friends on social media?
You can share app information using various services, including Facebook and Twitter.
What do I do when an app freezes during download?
If a download was interrupted or failed, please check your network or internet connection and try it again.
I am unable to download Apps
Please check the network connection status and try again. When using a mobile network, a maximum download speed may apply if the connection is poor. In that case, try downloading the app using Wi-Fi.
How do I update my app?
Available updates can be applied to your apps using automatic updates. However in cases where these updates are not pushed automatically please go back to store and manually update your App
Is a password needed for the Mobile Apps?
Yes. From your mobile device, you will need to log into the Apps.
Are your Apps available for the iPad?
Yes. Our Apps are available for the iPad. All our Apps are available on both android and iOS.
Why Should I Update my app?
The most obvious reason to update your App is to ensure that you do not miss upgrades and new features.
What are the benefits of using Apps?
In these changing times the world is at the fingertips and people can get access to any information from anywhere. Mobile gadgets have become more powerful in connecting people and sharing information. Apps gives you the ability to access information even offline.
Are there any maintenance fees paid for the Apps
Yes, there are fees paid for the maintenance, updates and upgrades of the Apps.
Am l given design options for Apps or your designs are standard?
Clients are given options which they can discuss with our consultants for a customized product.
Are there any minimum requirements on gadgets and operating systems versions when downloading Apps?
Yes, you may be required to upgrade a gadget or operating system for compatibility
What is the landing page?
The landing page is what you see the moment you login, it has the following key features as shown below:
What are the features found on Drawer?
The drawer has the following functions:
- Dashboard: This always directs to the landing page
- Teams: Use this to manage your Follow Up and Integration Teams
- Support: Contact the support team directly from the App by SMS, Email or Voice call.
- Implementation: This module is used for implementation related tasks like managing teams, implementation manual, progress tracking and assessment tests.
- Logout: Will end the login session, requiring you to enter your credentials when you want to access the Pulse again.
What is an Activity feed
The Feed summaries the major activities that are happening on Pulse for example:
- Birthdays: List of birthdays for the day as well as upcoming birthdays
- Scheduled: Communications like calls, meetings etc.
- New Records: Added like new members, visitors or Financial entries.
What are Modules?
Modules on Pulse are the different compartment that the app is divided into each responsible for a specific function. They are accessed using the bottom menu. Here is a list of the modules:
- Home.
- Members.
- Activities.
- Growth.
- Finance
What does GITAR mean?
GITAR is short for Get Information Through a Relationship, we believe that information for members, visitors and converts should be progressive collected over time as you interact or engage with them. There are 4 categories that the information is divided into:
- Basic
- Critical
- Important
- Privileged
Can l add tithes on pulse?
On Pulse, there is no ability to add a tithe or to see how much a member has tithed. All tithes are recorded from DiscipleSoft web and Pulse is only used for monitoring by group leaders.