We firmly believe that the Visitor Follow-Up Team should have well prepared calling scripts that they can use with the visitors. Despite the bad reputation that call scripts seem to have especial in the areas of sales, they can be a helpful tool – but, only if they are used wisely. A well-crafted script can help your follow-up team members create meaningful conversations. Below, we’ve listed 4 of the top benefits of using calling scripts.

Benefits of Using Visitor Follow-Up Calling Scripts

When you incorporate standard calling scripts into your processes, you can:

1. Avoid Human Error

A calling script that your team can reference serves to remind your team members of the processes you have in place.

2. Promote Consistency

A visitor follow-up script ensures that your visitors will get the same information and treatment, no matter which person picks up the phone. This level of consistency is important.

3. Increases Confidence

When the follow-up team members know that they can rely on a script as a guide on how to handle visitors, they will spend more time listening to the visitor, rather than worrying about what to say next.

4. Reduce Training Time

Because your follow-up team can use scripts to learn your processes they won’t have to spend as much time in training sessions. If used wisely, call scripting can also help reduce volunteer turnover. With script as a guide, volunteers won’t feel pressured to learn all of the processes.

Good day Mrs Stevens, Mary Huggins visited us on Sunday 23 June 2019. You have been assigned by Mr Moyo to follow-up. Get more information on her from DiscipleSoft and please remember to document all your interactions.